Question 1

What makes your products organic?

Accepted Answer

Our commitment to organic quality starts at the source. We work directly with certified organic producers and growers in Bolivia, primarily in the Amazon and Andean regions. This means our products are cultivated without synthetic pesticides, herbicides, or fertilizers. We conduct regular, in-person visits to our suppliers to verify their adherence to strict organic farming practices and international organic standards. This direct relationship ensures full traceability and the highest organic integrity from farm to your business.

Important Note on Certification: While many of our products are certified organic, some of our smaller, traditional producers may not hold official organic certification. This is typically due to the costly and complex certification process, not because they use pesticides or harmful chemicals. Their products are often grown with the same dedication to health and quality, using traditional "bio" methods. Such products are marked as conventional on our site. Rest assured, we maintain a strict supervision process for their quality, meticulously tracking our organic flowchart through the TRACES system to ensure transparency and integrity.

Question 2

How do you ensure product freshness?

Accepted Answer

Product freshness is paramount to us. For our dried and powdered goods like quinoa, Brazil nut flour, and freeze-dried fruits, we ensure they are processed shortly after harvest and packed to preserve their natural qualities. Our Bolivia-sourced items are shipped with care, and upon arrival, stored in our dedicated warehouse in Prague, Czechia, under optimal conditions. This strategic location allows for efficient and swift distribution across Europe, minimizing transit times and ensuring our products reach you in their freshest possible state.

Question 3

Do you offer bulk pricing for businesses?

Accepted Answer

Yes, absolutely! We specialize in serving businesses, and offering competitive bulk pricing is a core part of our service. Whether you're a food manufacturer, a large retailer, or a distributor, we're set up to meet your larger volume needs. We also offer flexible pricing options, including EXW Prague for standard orders and FOB Arica for larger shipments of goods from Bolivia, providing you with cost-effective solutions tailored to your logistics. Please contact us directly with your specific requirements for a personalized quote.

Question 4

Are your products suitable for specific diets?

Accepted Answer

Many of our products are naturally suitable for a variety of specific diets, aligning with growing consumer demands for healthy and specialized foods. For instance, our Royal Quinoa and Brazil Nut Flour are naturally gluten-free, making them excellent choices for celiac and gluten-sensitive diets. Our range also includes options that are organic, high in plant-based protein, rich in essential minerals, and vegan-friendly, such as our açaí and various freeze-dried fruits. We strive to provide detailed nutritional information for all our products to help you make informed decisions for your customers.

Question 5

How do I place an order?

Accepted Answer

To place an order, please contact our sales team directly via email at [Your Sales Email] or by phone at [Your Sales Phone Number]. Our team will guide you through our product catalog, pricing, and ordering process to best suit your business needs.

Question 6

What are your shipping options?

Accepted Answer

Our standard pricing is EXW Prague, meaning shipping costs are managed by the client. This provides you with flexibility to use your preferred logistics partners. For larger orders of goods sourced from Bolivia, we can also offer FOB Arica pricing, where responsibility for shipping transfers to you once goods are loaded at the port of Arica, Chile.

Question 7

Do you ship internationally?

Accepted Answer

Yes, we ship to a wide range of international destinations. Our strategic warehouse location in Prague, Czechia, allows for efficient distribution across Europe. For shipping outside of Europe, please contact us to discuss feasibility and specific arrangements.

Question 8

How do you package products for shipping?

Accepted Answer

We prioritize the safe and secure transit of your products. Our goods are packaged in durable materials designed to protect them from damage during transport. Packaging methods may vary depending on the product type and order volume to ensure optimal protection and freshness upon arrival.

Question 9

What is your return policy?

Accepted Answer

Due to the nature of our food products and to ensure safety and quality standards, returns are generally accepted only for defective or damaged goods. Please review your order carefully upon receipt. For specific details, refer to our full terms and conditions or contact our customer service team.

Question 10

How do I return a product?

Accepted Answer

If you need to return a product due to damage or defect, please contact our customer service within 5 business days of receiving your order. Provide your order number and a clear description of the issue, along with any relevant photos. Our team will guide you through the return process.

Question 11

What if my order arrives damaged?

Accepted Answer

In the rare event that your order arrives damaged, please document the damage immediately by taking clear photographs of the packaging and the affected products. Notify us within 48 hours of delivery with your order number and the photographic evidence. We will work swiftly to assess the situation and arrange for a replacement or refund as appropriate.

Question 12

Can I cancel my order?

Accepted Answer

Order cancellations are possible if the order has not yet been processed for shipping. Please contact our sales team as soon as possible if you need to cancel an order. Once an order has been shipped, it cannot be canceled.

Question 13

How should I store organic products?

Accepted Answer

To maintain optimal freshness and quality, our organic products should be stored in a cool, dry place away from direct sunlight and strong odors. Once opened, it's often best to transfer products to airtight containers. Specific storage recommendations may vary by product; please refer to the packaging for detailed instructions.

Question 14

What's the shelf life of your products?

Accepted Answer

The shelf life of our products varies by type. All our products are clearly labeled with a "Best Before" date on their packaging, indicating the recommended period for optimal quality. Our careful processing and packaging methods are designed to maximize natural shelf life while preserving nutritional value and taste.

Question 15

Do you test for contaminants?

Accepted Answer

Yes, product safety and quality are paramount. We implement rigorous quality control measures, including regular testing for contaminants, heavy metals, and other impurities. We work with certified laboratories to ensure our products meet or exceed international food safety standards, providing you with confidence in every batch.

Question 16

Can you provide nutritional information?

Accepted Answer

Absolutely. We provide comprehensive nutritional information for all our products. This data, including details on protein content, minerals, vitamins, and other relevant metrics, is available upon request and is typically included in our product specifications or data sheets. Please contact our sales team for detailed nutritional profiles.

Frequently Asked Questions